Job Title: Service Delivery Manager / Project Manager
Job Description:
- Manage and drive complex system integration projects across teams and stakeholders
- Work in Agile environments using tools like JIRA and MS Project
- Collaborate with globally dispersed technology and business teams
- Drive project estimations, planning, budgeting, and execution
- Coordinate with clients on requirements and ensure adherence to Service Level Agreements (SLAs)
- Handle service delivery, incident management, and problem management activities
- Prepare and present performance and project status reports
- Manage client relationships and ensure high customer satisfaction
- Lead and coordinate internal teams for successful project delivery
- Ensure compliance with ITIL framework and best practices
Required Skills:
- Experience with complex system integrations
- Strong knowledge of Agile methodologies and JIRA
- Experience in project budget management and estimation processes
- Proficiency in MS Project
- Strong understanding of Service Delivery and Client Relationship Management
- Experience in Incident and Problem Management
- Strong communication, stakeholder management, and leadership skills
- Good understanding of ITIL framework and operational best practices
At Indium, diversity, equity, and inclusion (DEI) are core values. We promote DEI through a dedicated council, expert sessions, and tailored training, fostering an inclusive workplace. Our initiatives, like the WE@IN women empowerment program and DEI calendar, create a culture of respect and belonging. Recognized with the Human Capital Award, we're committed to an environment where everyone thrives. Join us in building a diverse, cutting-edge workplace.
Indium do not solicit or accept any form of fees or payment at any stage of the hiring process.
📌 Service Delivery Manager (SDM) (India)
🏢 Indium software
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.