We are looking for a hardworking Customer Success Role to join our productive team at Convergence Services in Mumbai.
Growing your career as a Full Time Customer Success Role is an amazing opportunity to develop competitive skills.
If you are solid in decision-making, problem-solving and have the right experience for the job, then apply for the position of Customer Success Role at Convergence Services today!

Job description

We are hiring for a Customer Success Engineer. Analyze customer's individual needs & issues to address them effectively on time.
Follow up to ensure that appropriate actions were taken on customers requests.

Roles & Responsibilities :
Providing technical support and respond for incoming queries related to HRM software (uKnowva)
Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged,



categorising and prioritising as per the defined TAT
Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services
Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager
Basic knowledge of SQL and EXCEL
Proper understanding of the client requirements
Understanding PHP code will be added advantage

Perks of working as a Customer Success Role in Mumbai:

● Company offers outstanding benefits
● Opportunities to grow
● Advantageous package

📌 Customer Success Role Hiring Urgently Mumbai
🏢 Important Group
📍 Mumbai