We are on the lookout for a capable Customer Support Executive to join our vibrant team at TARUS in Bangalore.
Growing your career as a Full Time Customer Support Executive is a great chance to develop competitive skills.
If you are solid in decision-making, communication and have the right personality for the job, then apply for the position of Customer Support Executive at TARUS today!
Job Details
Make or Receive inbound calls from the existing clients or prospective clients as per business expectations
Ensure complete and correct information is transferred to the customer on every call
Should handle the customers confidently and assertively
Ensure 100% customer satisfaction on all the calls handled and improve the overall CSAT
Should be fine with rotational week offs as per the process requirement.
Should be fine with all the shifts as per the company requirement.
Ensure minimum login hours are met
Meet the basic process metrics management like Attendance, Sale/Collections/Conversion, talktime, break time, Login hrs, Productive Time on system, ACHT, C-SAT scores, Call quality scores, Sales/Collection Score, Product test scores etc. as defined for his level.
Reporting basic escalation to supervisor.
Advantages of working as a Customer Support Executive in Bangalore: