We are searching for a brilliant Customer Support Representative to join our awesome team at REI Systems in Pune.
Growing your career as a Full Time Customer Support Representative is a fantastic opportunity to develop excellent skills.
If you are robust in problem-solving, planning and have the right initiative for the job, then apply for the position of Customer Support Representative at REI Systems today!

Designation: Customer Support Representative

Experinece: Minimum 3 years into Product - Customer Suppost

Location: Baner, Pune (Currently working in Hybrid mode)

Job Description:
Should have experience in Product – Customer Support and managing multiple projects at a time.
Research and understand business processes
Create well written easy to navigate user guides
Support user testing of software to validate bug fixes
Logging and processing support calls
Analyze and provide solutions based on initial investigation to Tier2 team
Explain to clients and users to determine the nature of any problems they encounter
Investigating,



Diagnosing and Solving Tier1 level issues
Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance
Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom).
Participate in the on-call rotation as agreed by the Tier One Support team. When on call, be prepared to address technical issues at all times.
Working time – US working hours

Requirements

Excellent Communication Skills

Good experinece in Customer Support - Software Product

Should have worked with International Clients

Should be comfortable working in US Working Hours (4 pm - 1 am)

Advantages of working as a Customer Support Representative in Pune:

● Excellent benefits
● Opportunities to grow
● Market-competitive salary

📌 Customer Support Representative Start Immediately Pune
🏢 Important Business
📍 Pune