Customer Growth Associate Ernakulam

Customer Growth Associate Ernakulam

02 Aug
|
Recognized
|
Ernakulam

02 Aug

Recognized

Ernakulam

The Customer Growth Associate plays a key role in enhancing revenue by nurturing leads,


driving repeat purchases, and converting WhatsApp product inquiries into confirmed orders.


This role demands excellent communication skills, a proactive mindset, and a passion for sales


and customer engagement.



Key Responsibilities:



● WhatsApp Chatbot Sales: Convert product inquiries from our WhatsApp chatbot into


confirmed sales through proactive messaging and calls. Recommend suitable products


and upsell wherever relevant.



● Repeat Purchase Rate: Build customer retention by pitching relevant current products to


past buyers.



Identify purchase patterns and re -engage accordingly.



● Feedback Calling: Call customers post -delivery to gather feedback on their experience,


collect data such as the child's name, date of birth, and purchase intent, and encourage


product reviews.



● Daily Work Reporting: Maintain daily activity logs including leads converted,


follow -up status, sales generated, and key customer feedback.


📌 Customer Growth Associate Ernakulam
🏢 Recognized
📍 Ernakulam

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