About Job

The Membership Quality & Reputation Team is responsible for ensuring the quality of GLG Network Members. As a Membership Quality & Reputation Associate, you will be focused on screening Network Member profiles for potential quality issues. You thrive in an ever-changing ambiguous environment, multitasking between various responsibilities. In this role you will develop strong, actionable business skills – including time management, prioritization, communication, and problem solving.

Responsibilities include, but are not limited to:
Effectively manage incoming cases related to existing reports and dashboards
Investigate quality issues that are escalated from other GLG teams
Conduct in-depth research on issues/concerns identified using proprietary databases and/or public domain, supporting senior team members on all aspects of quality engagements.
Ensure that risks are identified, assessed, managed, and reported in a timely manner.
Collaborate and work closely with global teams in a distributed environment, to protect the integrity of all GLG engagements and to ensure that Network Member profiles are complete, accurate and up to date.
Provide feedback on recent processes, guidelines,



and protocols to improve the decision-making process around Network Management quality issues
Communicate with Network Members and internal stakeholders to resolve any outstanding concerns
Perform other duties and responsibilities as assigned

An ideal candidate will have the following:
Ready to work in 15:30 – 00:30 AM shift
Prior experience communicating with internal and external parties across regions and time zones
Proficient in English (oral and written communication)
Robust academics with 1.5 to 2 years of relevant industry experience. Preference will be given to candidates with a background in compliance, risk management, quality control, internal audit, or equivalent role
Strong written and verbal communication skills using a variety of communication channels (telephone, e-mail, in-person, etc.), with experience handling challenging situations and conversations
Possess excellent Internet-based research skills. Familiarity with using Internet-based investigative tools would be an added advantage.
Demonstrated commitment and attention to detail
Proven ability to work independently in a rapid-moving environment
Ability to work effectively independently and collaboratively in a team

📌 Associate, Membership Quality & Reputation Gurugram
🏢 Leading
📍 Gurugram