Fortanix is a dynamic start-up solving some of the world’s most demanding data protection challenges for companies and governments around the world. Our disruptive technology maintains data privacy across its entire lifecycle -- at rest, in motion, and in use across any enterprise IT infrastructure -- public cloud, on-premises, hybrid cloud, and SaaS.

This position requires a mixture of excellent project management, problem solving and customer service skills. The ideal candidate will be comfortable interacting with customers at all levels, working with Fortanix engineering, sales and finance teams and driving internal process improvements.

Responsibilities
Provide customer service, customer setup, and onboarding
Handle customer service tickets to ensure requests are recorded, tracked, and resolved in a timely manner
Review purchase order and quote, responsible for order fulfillment and RMA process, execute international and domestic shipping
Provision SaaS account
Create documentation to standardize processes
Build a positive customer experience by working closely with Sales, Marketing, Product Development and Customer Success
Provide on-call after-hours support on an as-needed basis

You are someone who:
Pays attention to detail




Is extremely responsive and able to get back to customers in minutes in most cases
Can work independently, while also being an effective member of a team
Knows how to collect, create, and track support tickets
Keeps a track of current requests coming from customers
Stay current with the latest tools and methodologies

You have:
Hands-on 5+ years of recent Customer Service experience preferable in hi-tech
BS in Engineer, Finance or equivalent
Knowledge of Incoterms, logistic experience including international shipping
Nice to have order fulfillment and RMA experience
Proficient in Excel with basic Skills, manipulate, analyze, and visualize data through formulas, PivotTables
Excellent English language communication skills, both verbal and written
Highly organized with an acute attention for details
Ability to work in a highly rapid paced, rapid growth setting

· Top range of market compensation

· A friendly culture that brings the best out of everybody

· Mediclaim Insurance – Employees and their eligible dependents including dental coverage

· Personal Accident Insurance

· Internet Reimbursement

📌 Customer Service Order Fulfillment Bengaluru
🏢 Leading
📍 Bengaluru