This role is for one of the Weekday's clients

Min Experience: 8 years

Location: Bengaluru

JobType: full-time

We are looking for an experienced CX Head to lead our Customer Support and Operations function, ensuring world-class service delivery and long-term customer loyalty. The ideal candidate will have 8–10 years of expertise in customer support/service operations with a proven track record of scaling large teams, building productive processes, and driving customer satisfaction.

This is a strategic yet hands-on role that requires defining the CX vision, setting up scalable frameworks, and inspiring teams to consistently deliver excellence.

Key Responsibilities
Lead and scale the Customer Support & Operations team, ensuring exceptional service across all channels.
Define and implement robust CX processes, SLAs, and quality standards for efficiency and consistency.
Build, mentor, and retain a high-performing support and operations team.
Champion customer-centricity across the organization, creating feedback loops with product, tech, and business teams.
Utilize tools, automation, and analytics to enhance response times, satisfaction, and operational effectiveness.
Establish and monitor KPIs including CSAT, NPS,



resolution time, and SLAs.
Manage escalations, ensuring timely resolution of critical customer issues.
Serve as the customer’s voice in leadership discussions, influencing product and business strategies.

Key Requirements
8–10 years of experience in Customer Support / CX / Service Operations, preferably in FinTech, Consumer Tech, or other high-growth industries.
Proven track record of managing and scaling large, distributed teams.
Robust leadership and people management skills, with the ability to inspire and mentor talent.
Experience in building scalable processes, leveraging automation, and driving continuous improvement.
Data-driven mindset with hands-on expertise in support tools, CRM, and CX platforms.
Excellent communication, problem-solving, and stakeholder management skills.

What We’re Looking For
A customer-obsessed leader who blends empathy with operational excellence.
A strategic thinker who can balance long-term vision with hands-on execution.
Someone who thrives in quick-paced, high-growth environments.

Skills: Customer Support, Team Management, Operations

📌 Cx Head Bengaluru
🏢 Leading
📍 Bengaluru