02 Aug
|
Leading
|
Serilingampalle (M)
02 Aug
Leading
Serilingampalle (M)
GoIntegra Facility Management Pvt Ltd is a quick -growing integrated facility management company providing end -to -end services across residential apartments, gated communities, corporates, and industrial sites. Our services include housekeeping, security, technical maintenance, and helpdesk operations.
Job Summary:
We are looking for a dedicated and customer -focused Helpdesk Executive to manage resident queries, complaints, and coordination activities in residential apartment projects.
Requirements
Key Responsibilities:
Handle resident complaints via call, email, and walk -in
Maintain complaint register / ticketing system
Coordinate with maintenance, housekeeping,
and security teams
Ensure timely resolution and regular updates to residents
Maintain daily reports (complaints, attendance, service updates)
Assist in billing, invoice tracking, and documentation
Support Facility Manager in daily operations
Skills Required:
Valuable communication skills (English & Hindi / Telugu)
Basic knowledge of MS Excel and email handling
Solid customer service approach
Ability to multitask