Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description
Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
Ensure repeat guests and other VIPs receive special attention and recognition
Control room availability, room types, accuracy of room count and rate categories
Maximize occupancy, revenue & average rate while maintaining high service standards
Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
Liaise closely with the Executive Housekeeper and Head Butler to ensure special guest needs, amenities and other room-related requests are met
Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out




Make a regular check to the front desk area to make sure that it is clean, neat, and tidy – and it has all the important materials and stationeries such as forms, informative leaflets, and also pens
Create and schedule shifts for the staffs to make sure that everything is covered – and the front desk area has never been empty
Recruit, hire, train, coach, supervise, oversee, and support the office staffs (receptionists, call center agents, and security guards are included)
Make sure that the staffs are able to deliver the accurate and proper customer service within the timely manner
Make sure that the front office operations are managed according to the standard safety and corporate policies
Handle and solve complaints as well as specific customer requests

Qualifications
3+ years experience in a similar role with experience in a Premium or Luxury Hotel Brand
Experience leading a team with a strong focus on engagement and developing talent
You will be qualified, guest centric, creative, versatile and have a true passion for our guest service experience.

📌 Front Office Manager Jaipur
🏢 Important Business
📍 Jaipur