Reservation Management: Handle the entire lifecycle of hotel bookings with accuracy and speed, including creation, modification, cancellation, and processing refunds.

Customer & Hotel Communication: Serve as the primary point of contact for travelers and hotel partners, providing transparent and concise communication via phone, email, and chat (e.g., WhatsApp).

Coordination & Confirmation: Liaise seamlessly with hotels to confirm availability, verify special requests, and ensure all specific guest needs are accurately communicated and met.

Issue Resolution: Identify, troubleshoot, and resolve complex booking -related issues and payment discrepancies, maintaining a calm and qualified demeanor under pressure.

System Usage & Data Integrity: Proficiently use our booking systems and CRM tools to process reservations, update records, and ensure stringent attention to detail to avoid errors in dates, payments, or guest information.

Escalation Handling: Politely and effectively handle escalated customer issues, ensuring every interaction concludes with a supportive and skilled resolution.

Process Adherence:



Be disciplined and dependable in following MyTravaly’s standard operating procedures (SOPs) and actively participate in training to quickly master new processes and product updates.