We are looking for a detail-oriented and proactive Email Executive to manage customer email communications. The ideal candidate should have excellent written communication skills, be customer-focused, and ensure timely responses to customer queries while maintaining high service quality.

Key Responsibilities

* Respond to customer emails promptly and professionally.

* Handle customer queries, complaints, and service requests through email.

* Ensure all emails are resolved within the defined Service Level Agreement (SLA).

* Coordinate with internal teams to gather information and provide accurate responses.

* Maintain proper records of customer interactions in the CRM or ticketing system.

* Follow up with customers until their issues are resolved.

* Escalate complex issues to the appropriate teams when required.

* Maintain a high level of customer satisfaction through effective communication.

* Ensure email responses follow company guidelines and quality standards.

* Prepare daily and weekly reports on email volumes, response times, and pending cases.

Required Skills

* Excellent written and verbal communication skills.

* Strong English grammar and email etiquette.

* Good typing speed and attention to detail.

* Basic knowledge of Microsoft Office (Excel, Word,



Outlook).

* Ability to multitask and manage time effectively.

* Problem-solving and customer service skills.

* Ability to work in a fast-paced environment.

Qualifications

* Graduate in any discipline (preferred).

* 0–2 years of experience in customer support, email support, or back-office operations.

* Freshers with excellent communication skills may also apply.

Preferred Skills

* Experience with CRM or ticketing tools such as Zendesk, Freshdesk, Salesforce, or similar platforms.

* Knowledge of SLA management and customer support processes.

* Experience in BPO or customer service is an added advantage.

Key Performance Indicators (KPIs)

* Email response time.

* First Response Time (FRT).

* Resolution Time (TAT).

* Customer Satisfaction (CSAT).

* Quality score.

* SLA adherence.

* Productivity (emails handled per day).

Work Schedule

* Willingness to work in rotational shifts, weekends, or holidays if required.

* Ability to work from the office or in a hybrid workplace, based on business requirements.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Email Support Executive (India)
🏢 Dr.Veda private
📍 India