Location: Client Site / Remote (as applicable)
Department: Application Support & Maintenance
Reports To: Application Support Lead / Service Delivery Manager

Role Overview

The Application Support Specialist is responsible for providing Level 1 and Level 2 support, maintenance, and enhancements for enterprise applications used by clients. The role ensures that business-critical systems run smoothly, issues are resolved quickly, and application performance is optimized while maintaining compliance with client-specific processes and SLAs.

This position is particularly relevant for healthcare, manufacturing, and packaging domains where uptime, accuracy, and security are critical.

Key Responsibilities

- Application Monitoring & Maintenance

- Monitor application performance, availability, and integration points.
- Identify and resolve incidents, bugs, and performance bottlenecks.
- Perform regular health checks and system log reviews.
- Incident & Service Request Management

- Respond to and resolve application-related incidents within SLA timelines.
- Manage service requests, including user access provisioning, configuration changes, and data corrections.
- Document issues, resolutions, and knowledge articles in the ticketing system (ServiceNow, Jira, etc.).
- User Support & Training

- Provide functional support to end-users for day-to-day application usage.
- Guide users through application workflows and troubleshooting steps.
- Assist in onboarding and training current users.
- Configuration & Minor Enhancements

- Perform minor configuration updates and parameter changes as per business needs.
- Support release management and assist with testing during upgrades or patch deployments.




- Coordinate with development teams for bug fixes and enhancements.
- Compliance & Security

- Maintain data integrity and follow application security protocols.
- Ensure compliance with industry regulations (HIPAA for healthcare, ISO standards for manufacturing/packaging).
- Participate in periodic audits and provide necessary reports.
- Collaboration & Communication

- Work closely with client IT teams, business users, and vendor support teams.
- Escalate critical issues to L3/Development teams and follow through until resolution.
- Provide status updates and RCA (Root Cause Analysis) reports for major incidents.

Skills & Qualifications

Technical Skills

- Proficiency in supporting enterprise applications (ERP, CRM, HIS, MES, or custom-built apps).
- Familiarity with SQL for basic data queries and troubleshooting.
- Understanding of application servers, APIs, and integrations.
- Knowledge of cloud-hosted applications (Azure, AWS, SaaS platforms).

Domain Knowledge

- Healthcare: EMR/EHR systems, PACS, LIS, HIS workflows.
- Manufacturing/Packaging: MES, ERP, shop-floor integration systems.

Soft Skills

- Strong analytical and problem-solving skills.
- Good written and verbal communication.
- Ability to work in high-pressure, SLA-driven environments.

Education & Experience

- Bachelor’s degree in Computer Science, Information Technology,



or related field.
- 2–5 years of experience in application support.
- Certifications in ITIL Foundation or relevant domain applications preferred.

Careers in IT Infrastructure

At MindSquare Technologies, we’re not just keeping the lights on — we’re powering next-gen digital ecosystems for global clients across industries. Our IT Infrastructure team plays a critical role in enabling reliability, scalability, and performance across every touchpoint of our services.

Whether you're passionate about IT support, consulting, application support, or back-end development, you'll work on real-time projects involving cutting-edge technologies, automation, and cloud-first strategies.

Why Join MindSquare?

- Work on enterprise-grade infrastructure for healthcare, fintech, and public sector clients
- Collaborate in cross-functional teams with developers, consultants, and project managers
- Get trained and certified in technologies like Azure, AWS, ITIL, RHCE, or DevOps
- Access a growth-driven environment with career paths across operations, consulting, and solution architecture
- Be part of a culture that values ownership, innovation, and continuous improvement

What You’ll Work With

- Platforms & Tools: Windows/Linux Servers, VMware, Azure, AWS, Microsoft 365, Exchange, SCCM, ServiceNow, Zabbix, SolarWinds
- Networking & Security: Firewalls (Fortinet, SonicWall), Cisco switches/routers, VPN, Endpoint Protection, Active Directory
- DevOps & Automation: PowerShell, Ansible, Jenkins, Git, Docker, Kubernetes
- Application & Database Support: SQL Server, Oracle, SAP Basis, web services/API monitoring

📌 Application Support Specialist (India)
🏢 MindSquare
📍 India