We are looking for a techno-functional consulting champion who becomes the trusted advisor to clients and drives adoption of ZingHR-HRMS to ensure customer success.
Key Responsibilities:
- Act as a techno-functional consultant and provide recommendations on process
- Configure and manage client’s instance on ZingHR Assist and Train clients to do it on their own
- Devise engagement plans that consider customer business goals and map product capabilities to achieve these
goals
- Drive product adoption, increasing overall retention and achieve process success for customers
- Support clients during critical HR events like Appraisal, Increments etc.
- Support clients to resolve queries or bugs, as and when required
- Gather feedback on product experience during the entire customer lifecycle via targeted surveys
- Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
- Share best practices with clients on how to achieve product success with ZingHR
- Identify risks proactively, mitigate and escalate as deemed appropriate
Requirements:
- MBA/PGDM (preferably in HR) or relevant work experience after BE/B.Tech
- 2+ years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles
- Understanding of Technology systems. HRMS system implementation and understanding would be preferred
- Positive in MS Excel, Word and Powerpoint
- Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch
Job Category: Customer Experience
Job Type: Full Time
Job Location: Mumbai
📌 Customer Support- (HRMS/HCM) (India)
🏢 ZingHR
📍 India
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