02 Aug
|
Important Business
|
India
02 Aug
Important Business
India
1. Field Technical Issue Management
• Manage and resolve technical complaints from the field efficiently.
• Provide immediate, high -priority support for escalated field cases, including on -ground assistance for critical customer vehicle issues.
• Ensure swift diagnosis and resolution to minimize vehicle downtime.
Escalation Handling & Telematics Review
• Monitor AWS notifications for critical failures and escalate as required.
• Review telematics data post -escalation to identify root causes and corrective actions.
• Close escalated technical complaints through Zoho with timely follow -up.
CIR & CVI Analysis
• Analyze technical issues raised via CIRs; approve, reject, or request further data.
• Create CVI tickets with complete L1 analysis and document all critical failures.
Firmware & Connectivity Support
• Monitor firmware status across the fleet and ensure updates are released.
• Resolve firmware -related issues and escalate through Zoho when needed.
• Address E -SIM connectivity issues and maintain secure network performance.
Service Circulars & Campaign Management
• Review ASBs shared by CQA and prepare service circulars with field actions, impact lists, FRT, and cost details.
• Calculate FRT and labor costs for campaigns.
• Prepare reports on campaign completion %, warranty reduction impact, and associated costs for the region.
Training & Support for Field Teams
• Conduct basic telematics training for ASEs.
• Deliver part diagnosis training for ASEs and G -Staff
📌 Technical Field Support West Bengaluru (India)
🏢 Important Business
📍 India