Job Title :
Technical support Team leader

Qualification :
Any Graduate and Above

Relevant Experience :
4 to 7 Years

Must Have Skills :
1.Knowledge of Microsoft windows queries.
2.Experience in managing teams
3.Able to coach, mentor, motivate and interact with people
4.Excellent verbal and written communications
5.Solid decision making and analytical ability
6.Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools
Experience in working in Service Desk/ Microsoft windows Advance knowledge of T/S OS
(Windows XP-10), Browsers, MS Office suite
8.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
Valuable Have Skills :
Knowledge and expertise in Microsoft products and services, Microsoft windows queries

Roles and Responsibilities :
1.Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
2.Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues




3.Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
4.Regularly formulate and execute internal and external governance
5.Effectively handle client escalations and formulate actions to resolve any concerns
6.Work with the operations managers to obtain necessary resources like training and support for the team’s requirements
7.Conduct quality assessment of agents’ performance and formulate trends for performance improvement of agents & teams
8.Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets
9.Familiarize the team with the latest process update and changes, team and individual targets
Location :
Hyderabad

CTC Range :
6 – 9 LPA (Lakhs Per Annum)

Notice Period :
15 Days

Mode of Interview :
Virtual

Shift Timing :
Night Shift

Mode of Work :
Work From Office

📌 Technical Support Team Leader Hyderabad
🏢 Important Business
📍 Hyderabad