· Complex Incident Resolution: Diagnose and resolve calculation discrepancies, credit
rule failures, and plan logic errors escalated from L1.
· Data Integration Management: Troubleshooting and maintaining automated data
pipelines using Xactly Connect and ensuring data integrity between Xactly and
Salesforce/NetSuite.
· Root Cause Analysis (RCA): Conduct deep-dive analysis on recurring calculation bugs
and provide long-term fixes or workarounds.
· Plan Auditing: Review and validate incentive plan configurations to ensure compliance
with business requirements.
· Vendor Coordination: Work directly with Xactly’s technical support for platform-level
bugs or API limitations.
Required Skills and Qualifications:
· Experience: 3–6 years in technical support, specifically within SPM or Fintech domains.
· Technical Skills: Solid proficiency in SQL (Oracle/PostgreSQL) and advanced Excel
(VLOOKUP, Pivot Tables).
· Domain Knowledge: Understanding of "Plan-to-Pay" workflows and sales commission
structures.
· Certifications: Xactly Incent or Xactly Connect certification is a plus.