Responsibilities: Manage end-to-end customer relationship activities across multiple communication channels. Build and maintain solid relationships with customers to improve satisfaction and retention. Handle customer queries complaints and escalations in a timely and professional manner. Coordinate with internal teams to ensure prompt issue resolution. Monitor customer onboarding and ensure a smooth customer journey. Execute customer engagement retention and loyalty initiatives. Maintain accurate customer records and interactions within the CRM system. Track customer feedback and identify prospects for service improvement. Generate and analyze CRM reports customer insights and engagement metrics. Support cross-selling and upselling initiatives through targeted customer campaigns. Ensure compliance with company policies and regulatory requirements applicable to financial services. Work closely with Product and Marketing teams to improve customer communication strategies.
Requirements
Bachelors degree in Business Administration Commerce Marketing Finance or a related field. 34 years of experience in Customer Relationship Management Customer Success Client Servicing or Customer Support preferably in the FinTech Banking NBFC or Financial Services sector.
Strong understanding of customer lifecycle management. Proficiency in Microsoft Office and reporting. Excellent verbal and written communication skills. Strong interpersonal and relationship-building abilities. Ability to manage multiple customer interactions simultaneously. Customer-centric mindset with solid problem-solving skills. * Experience working with CRM platforms such as Salesforce Zoho CRM HubSpot Freshworks or similar tools.
Required Skills:
Bachelors degree in Business Administration Commerce Marketing Finance or a related field. 34 years of experience in Customer Relationship Management Customer Success Client Servicing or Customer Support preferably in the FinTech Banking NBFC or Financial Services sector. Strong understanding of customer lifecycle management. Proficiency in Microsoft Office and reporting. Excellent verbal and written communication skills. Robust interpersonal and relationship-building abilities. Ability to manage multiple customer interactions simultaneously. Customer-centric mindset with strong problem-solving skills. * Experience working with CRM platforms such as Salesforce Zoho CRM HubSpot Freshworks or similar tools.