We are seeking a proactive, customer-oriented, and organized CRM Operations Executive to manage customer interactions, maintain CRM records, coordinate with internal teams, and support the complete customer lifecycle. The ideal candidate should possess excellent communication skills, a customer-first approach, and the ability to efficiently manage leads, follow-ups, and customer queries while ensuring a seamless customer experience.

Key Responsibilities
Manage incoming and outgoing customer calls, emails, and WhatsApp communications.
Maintain accurate customer, lead, and sales data in the CRM system.
Conduct timely follow-ups with prospective customers to improve lead conversion.
Coordinate with the Sales, Operations, and Service teams to ensure smooth customer onboarding and issue resolution.
Schedule appointments, site visits, and meetings for the Sales team.
Track the complete lead lifecycle, from inquiry to closure.
Resolve customer queries and escalate complex issues to the appropriate department.
Prepare and maintain daily, weekly, and monthly CRM reports.
Ensure all customer interactions are properly documented in the CRM.
Monitor pending leads and follow-up activities to achieve response-time targets.
Support customer retention initiatives by maintaining regular communication with existing clients.




Ensure data accuracy, confidentiality, and compliance with company policies.

Required Skills
Excellent communication and interpersonal skills in Hindi and English.
Solid customer handling, follow-up, and relationship management abilities.
Proficiency in MS Excel, MS Word, and CRM software.
Good organizational and time-management skills.
Ability to multitask and work efficiently in a fast-paced environment.
Strong problem-solving and coordination skills.
Positive attitude with a customer-centric mindset.
Ability to work independently as well as collaboratively within a team.

Qualifications
Bachelor's degree in any discipline.
1–2 years of experience in CRM Operations, Customer Support, Sales Coordination, or a similar role.
Freshers with exceptional communication skills and a willingness to learn may also apply.

What We Offer
Market-competitive salary and performance-based incentives.
Professional growth and career advancement opportunities.
Skill development and on-the-job training.
Supportive and team-oriented work environment.
Employee recognition and performance rewards.

Pay: ₹10,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Crm Operation Exective Ajmer
🏢 System Technologies
📍 Ajmer