We are looking for a Customer Care Executive that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively scheduling meetings with our potential clients.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize prospects to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements and skills
Previous experience in a customer support role
Track record of over-achieving quota
Robust phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree