MinutestoSeconds is a dynamic organization specializing in outsourcing services, digital marketing, IT recruitment, and custom IT projects. We partner with SMEs, mid-sized companies, and niche professionals to deliver tailored solutions.​

Requirements

ROLE: Team Leader

DESIGNATION: Team Leader, Operations

LOCATION: Gurgaon

YEARS OF EXPERIENCE: 5 Yrs

Notes

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Heath care Process Expereince is mandatory
Key words: Medicine Prior authorization, health care Process

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Role and Key Responsibilities:

 Handle a team of 20 to 30 people.

 Responsible for Recent Hire training and Quality audits.

 This role requires day to day communication directly with the US clients. Report creation and publishing. Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.

 Regularly impart effective coaching to team members,



enabling consistent high- performance delivery.

 Identify performance related issues, develop an action plan for improvement and implement corrective action plans.

 Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.

 Schedule and organize team activities. Stay current on internal work processes, policies, and procedures. Attend required manager development training. Promote CNX values- walk the talk and lead by example

Key skills & knowledge:

 Experience in direct Client interaction will be an added advantage.

 Willingness to work in a versatile schedule.

 Healthcare domain knowledge Experience in Billing and Reconciliation; Perk Access will be an added advantage.

Education:- Graduate in any discipline is essential

📌 Team Lead Operations International Health Care Process Gurugram
🏢 Leading
📍 Gurugram