A hotel Front Office Executive serves as the property's primary point of contact. They manage guest check-ins/outs, process room bookings and payments, and coordinate with housekeeping. Their goal is to ensure a seamless guest experience while supporting daily administrative and operational tasks.
Core Responsibilities
Guest Services: Welcome guests warmly, assign room keys, verify identities, and handle inquiries regarding hotel amenities and local attractions.
Reservations & Billing: Manage bookings, process payments/deposits, balance cash drawers, and maintain accurate folios.
Issue Resolution: Actively listen to guest feedback and resolve complaints quickly to ensure high satisfaction.
Departmental Coordination: Communicate room statuses to Housekeeping and report maintenance or security issues to the respective teams.
Administration: Answer multi-line phones, manage emails,



and prepare shift reports for management.

Key Requirements
Education & Experience: Typically requires a Bachelor’s degree in Hospitality Management or a related field, alongside 1 to 2 years of front-desk or customer service experience.
Soft Skills: Excellent verbal and written communication, robust problem-solving capabilities, and a highly organized, qualified demeanor.
Technical Proficiency: Experience operating Property Management Systems (PMS), Point of Sale (POS) systems, and general office software.

Pay: ₹12,000.00 - ₹18,000.00 per month

Perks:
Food provided
Provident Fund

Experience:
Front Office Hotel: 1 year (Preferred)

Work Location: In person

📌 Front Office Executive Hotel Siliguri
🏢 HOTEL CENTRAL PLAZA
📍 Siliguri