Experience: 4–6 Years

Location: Chennai/Hyd

Employment Type: Full time

Agentforce Voice Development
Design and configure Agentforce Voice agents for inbound and outbound customer interactions.
Build conversational voice experiences with natural language understanding and AI-driven decisioning.
Configure prompts, instructions, guardrails, and agent actions.
Develop intelligent call routing and voice workflows.
Implement AI-to-human handoff with complete conversation context transfer.

Salesforce Development
Develop custom solutions using Apex, Lightning Web Components (LWC), Flows, and REST APIs.
Create reusable Agentforce actions using Flows, Apex, and External Services.
Build integrations between Agentforce, Service Cloud, Knowledge, Case Management, and external systems.
Implement security, governance, and compliance requirements.





Voice & Contact Center Integration
Integrate Agentforce Voice with:
Amazon Connect
Service Cloud Voice
Five9
Genesys
Other CCaaS platforms
Configure call transcription, sentiment analysis, and real-time agent assistance.
Implement IVR modernization and AI-powered self-service experiences.

AI & Agentforce Capabilities
Configure Agentforce agents, topics, actions, and reasoning capabilities.
Design grounding strategies using Knowledge Articles, CRM data, and Data Cloud.
Build prompt templates and Retrieval-Augmented Generation (RAG) experiences.
Monitor AI performance and continuously optimize prompts and agent behavior.

📌 Salesforce Developer Chennai (India)
🏢 Lorven Technologies
📍 India