THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a team-oriented environment where challenges are addressed thoughtfully. Join us in creating a positive impact and growing your skills in a welcoming and energetic setting.
Ensure production systems are available and operating according to defined Service Level Agreements.
Drive incident and outage resolution and maintain clear communication throughout the process.
Facilitate the restoration of service to the production workplace efficiently and effectively.
Establish and maintain disaster recovery procedures to safeguard operational continuity.
Maintain data retention practices in alignment with organizational standards.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Intermediate proficiency in incident management.
Beginner proficiency in communication skills.
Intermediate proficiency in problem solving.
Beginner proficiency in customer service.
Intermediate proficiency in documentation.