- Call Monitoring: Listen to recorded or live calls to grade agent performance against a scorecard.
- Identify Gaps: Find out where agents struggle and recommend extra training or coaching.
- Track Metrics: Monitor performance data like CSAT (Customer Satisfaction Score) and FCR (First Contact Resolution).
- Process Improvement: Spot recurring customer issues and suggest changes to scripts or company policies.
Pay: ₹15,000.00 - ₹30,000.00 per month
Perks:
- Paid time off
- Provident Fund
Work Location: In person
📌 Call Quality Analyst (India)
🏢 ABC CONSULTANTS
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.