Call Quality Analyst (India)

Call Quality Analyst (India)

03 Aug
|
ABC CONSULTANTS
|
India

03 Aug

ABC CONSULTANTS

India

Key Duties and Responsibilities

- Call Monitoring: Listen to recorded or live calls to grade agent performance against a scorecard.
- Identify Gaps: Find out where agents struggle and recommend extra training or coaching.
- Track Metrics: Monitor performance data like CSAT (Customer Satisfaction Score) and FCR (First Contact Resolution).
- Process Improvement: Spot recurring customer issues and suggest changes to scripts or company policies.

Pay: ₹15,000.00 - ₹30,000.00 per month

Perks:

- Paid time off
- Provident Fund

Work Location: In person

📌 Call Quality Analyst (India)
🏢 ABC CONSULTANTS
📍 India

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