Job Title: Technical Support Specialist – Voice Process (US Region)

Location: Technopark, Trivandrum

Experience: 0 to 3 years

Shift Timings:

- 8:30 PM to 5:30 AM
- 4:30 AM to 1:30 PM
- 12:30 PM to 9:30 PM
- 24/7 Rotational shift

Qualifications: 10th Pass

Job Overview:

Phykon is seeking dynamic and technically adept candidates to join our team as Technical Support Executives for a US-based project. The role involves providing top-notch technical and customer support through various communication channels.

Responsibilities:

- Respond promptly to customer requests via telephone, email, and chat.
- Maintain high levels of quality, productivity, and customer satisfaction.
- Appropriately escalate issues and coordinate with supervisors for timely resolution.
- Consistently meet productivity, quality, and sales targets.
- Log and report all customer issues in the customer relationship management (CRM)



database.
- Promote sales of technology equipment and devices.
- Deliver an excellent customer experience and contribute to brand promotion.

Requirements:

- Must Have:
- A neutral English accent (free from Mother Tongue Influence)
- Exceptional verbal and written communication skills in English
- Willingness to work in any shift within a 24/7/365 environment
- Positive to Have:
- Working knowledge of LAN/WAN, basic troubleshooting, and technical issues
- Networking certifications
- Candidates from Trivandrum.

Join Phykon and be part of an enthusiastic team dedicated to providing high-quality technical and customer support.

Apply Now to embark on a rewarding career with us!

📌 Technical Support Specialist (Voice Process - US Region) (India)
🏢 Phykon
📍 India