Country/Region: IN

Requisition ID: 37250

Work Model:

Position Type:

Salary Range:

Location: INDIA - HYDERABAD - BIRLASOFT OFFICE

Title: Technical Specialist-App Development

Description:

Area(s) of responsibility

JD for reliability Engineer ( NewRelic SME ) – 4C/5A

- Monitoring and Automation: Proactively monitor software systems to prevent incidents and automate routine tasks.

- Effective Monitoring: Build monitoring systems that alert based on symptoms rather than outages.

- Application Performance Monitoring (APM): Implement and utilize APM tools such as Current Relic or Dynatrace to monitor application performance, identify bottlenecks, and optimize resource usage.

- Log Analysis with Splunk: Analyse logs using Splunk to troubleshoot issues, detect anomalies, and improve system reliability.

- Dashboards Preparation: Create informative dashboards to visualize system health, performance, and key metrics.

- Alerts Setup: Configure alerts based on thresholds and anomalies to promptly address issues.

- Reports Scheduling: Set up regular reports to provide insights into system performance and reliability.

- Reliability Metrics: Establish and track reliability metrics (e.g., SLOs, SLIs, error budgets) to measure system performance.





- Observability Skills: Proficiency in observability practices, including distributed tracing, logging, and metrics collection.

- Collaboration: Partner with development, support teams to improve services through rigorous testing and release procedures.

- Capacity Planning: Participate in system design consulting and capacity planning.

- Debugging and Incident Response: Understand debugging information, handle incidents, and roll back faulty software pushes.

- Automation: Handson experience in automation using Python, Bash

- AIOps: Familiar with GenAI, Agentic AI frameworks. Understanding of leveraging agents in AIOps implementation across monitoring, observability, ITSM, Change/Incident Management, PagerDuty

- Mentoring L1/L2 Support Teams: Provide guidance, mentorship to establish best practices on monitoring and observability.

- Infrastructure Management: Run and manage infrastructure using tools like Chef, Ansible, Terraform, GitLab CI/CD, and Kubernetes.

- Documentation: Document processes and procedures to avoid redundancy.

- Enthusiastic Attitude: Approach challenges with enthusiasm and a proactive mindset.

📌 Technical Specialist-App Development (India)
🏢 Birlasoft
📍 India