Engineer Support & Operations Lucknow (India)

Engineer Support & Operations Lucknow (India)

02 Aug
|
HCLTech
|
India

02 Aug

HCLTech

India

Lucknow, Uttar Pradesh
Job Summary

Service Desk - L1 - Analyst

Key Responsibilities

Incident Triage: Answer support calls, chats, and emails, and log them into ITSM ticketing systems (e.g., ServiceNow). User Support:

Skill Requirements

Understanding of Active Directory, O365 suite, networking principles (DNS, VPN), and remote troubleshooting tools.

Other Requirements

Exceptional customer service, patience, solid verbal and written communication, and ability to multitask.
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📌 Engineer Support & Operations Lucknow (India)
🏢 HCLTech
📍 India

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