We are seeking a friendly and customer-oriented Guest Service Associate (GSA) to join our Front Office team. The ideal candidate will be responsible for delivering exceptional guest service and ensuring a seamless check-in and check-out experience.
Key Responsibilities
Welcome guests with a warm and qualified attitude.
Handle guest check-in and check-out procedures.
Respond to guest inquiries and resolve complaints efficiently.
Provide information about hotel facilities and services.
Coordinate with Housekeeping and other departments to ensure guest satisfaction.
Maintain guest records and process reservations.
Answer telephone calls and assist with guest requests.
Minimum Qualification
Diploma or Graduation in Hotel Management or any relevant discipline.
Freshers and experienced candidates are welcome to apply.
Good communication and interpersonal skills.
Basic computer knowledge is preferred.
Willingness to work in shifts.