About the Role

Experience: 5 to 8 yr

Location: Cochin, Trivandrum, Chennai, Bangalore

Notice Period: Immediate/ 30 day

We're seeking a skilled Salesforce skilled to manage platform administration, build custom integrations, and support loyalty program initiatives. This role combines hands-on Salesforce administration with Apex/API development and deployment management across environments

Key Responsibilities

Salesforce Administration
Manage and maintain Salesforce settings configuration, security, user administration, and data management
Oversee role hierarchies, profiles, permission sets, and platform governance
Conduct routine system health checks, troubleshooting, and platform optimisation

Apex & API Development
Design, build, and maintain custom APIs and integrations using Apex, REST, and SOAP
Develop scalable Apex classes, triggers, and test classes
Collaborate with cross-functional teams on internal and external system integrations

Loyalty Management
Configure and optimize Salesforce Loyalty Management programs — rules, workflows, tiers,



promotions, and member interactions
Support business teams with loyalty data analysis and customer engagement strategies

Environment Management & Deployments
Manage change sets, metadata deployments, and CI/CD pipelines across sandbox/production
Ensure release management best practices — version control and deployment governance
Troubleshoot deployments and coordinate release schedules with stakeholders

Required Qualifications
Salesforce System Administrator Certification (ADM 201 or equivalent)
Proven experience building and consuming APIs using Salesforce Apex
Strong knowledge of Salesforce Data Model and automation tools (Flow, Process Builder, Workflow).
Hands-on experience with Salesforce Loyalty Management.
Experience with deployment tools: Change Sets, Salesforce CLI, GitHub Actions, Spinnaker, or similar
Solid analytical, problem-solving, and communication skills

📌 Salesforce Administrator Thiruvananthapuram
🏢 IBS Software Services
📍 Thiruvananthapuram