Meet the customers and understand their requirement for repair and facilitate repair manually or using adequate equipment.
Coordinate with repair section; if required, for the timely return of the product to the customers.
Clean and polish Jewelry of the customers and existing stock as needed; handle mechanical equipment for polishing.
Appraise gems and jewelry for the customers using karat analyzer as and when required and coordinate with QC section as required.
Examine the product and provide the customer with an approximate date to collect their repaired product.
Send the diamond products to MBMG for repair in a timely manner by coordinating with the respective section.
Carry out repair work for any products in the stock as directed by the respective authority.
Melt the old gold collected from the customer at the store as per the company SOP.
Carry out ear piercing process carefully and as per the requirement of the customers.
Perform soldering of gold and calculate the value of extra charges implied in the process.

📌 Smith Bhubaneswar
🏢 Malabar Gold And Diamonds
📍 Bhubaneswar