Job Title - ORM Executive

Location - Gurgaon

This position will own Online Reputation Management and Social Listening for a real estate client, with the potential to extend to other brands over time.

Key responsibilities will include:
Monitoring and responding to comments, DMs, reviews, and mentions across Instagram, Facebook, Google, and other platforms
Handling customer queries, complaints, and escalations in line with brand tone and escalation protocols
Tagging, categorizing, and tracking conversations (sales, service, sentiment, complaints, etc.)
Coordinating with the account team and client SPOCs on issue resolution and turnaround
Using social listening tools (this brand uses Simplify360, but experience with MeltWater or similar works too) to track: Brand mentions, Campaign sentiment, Emerging risks or spikes
Creating weekly and monthly ORM reports covering volume, sentiment,



key themes, risks, and prospects

This is a hands-on, live operations role.

Given the nature of ORM, we are ideally looking for someone with 6 months of experience in:
ORM
Social media moderation
Community management
Social listening or digital customer support

They should also have:
Robust written communication in English (clear, calm, brand-protected)
Experience handling angry customers, service issues, and escalations
Comfort working with dashboards, trackers, and reports
Ability to work independently and follow escalation protocols
Internship experience in real estate, BFSI, telecom, or any high-volume customer-facing brand would be a plus.

📌 Orm Executive Gurugram
🏢 Havas Media Network India
📍 Gurugram