Greetings from Leadrat,About the Company
We are a fast-growing SaaS-based CRM company focused on helping businesses streamline their sales, customer engagement, and relationship management processes. Our product is designed to support scalability, improve productivity, and drive measurable business outcomes for our clients.
Customer Success Trainer – Video & Product Education
Bangalore | Full time | 3–6 Years
About the Role
At LeadRat, we believe outstanding training drives revenue. As a Customer Success Trainer, you will own our entire customer education journey — from live webinars to video content and LeadRat Academy.This is a high-impact growth role, not a support function.What You’ll Do
Conduct engaging onboarding sessions, webinars, and masterclasses
Create video tutorials and product walkthroughs
Build structured learning journeys for different user roles
Launch and scale a self-serve learning academy
Partner with CS to improve adoption and reduce churn
Capture customer feedback and share with internal teams
What We’re Looking For
3–6 years in Customer Training / CS Enablement / Instructional Design
SaaS experience (CRM preferred)
Strong communication & presentation skills
Comfortable on camera + webinar tools
Experience with video tools (Loom, Camtasia, etc.)
Data-driven mindset