Job Title: Customer Care Executive

Company: Jayair System Private Limited
Location: Surat Gujarat
Employment Type: Full-time
Department: Customer Support

Job Summary:
Jayair System Private Limited is seeking a dedicated and customer-focused Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:
Handle inbound and outbound customer calls in a qualified manner
Respond promptly to customer inquiries via phone, email, or chat
Resolve customer complaints efficiently and escalate issues when necessary
Maintain accurate records of customer interactions and transactions
Provide product and service information to customers
Follow up with customers to ensure issue resolution and satisfaction




Collaborate with internal teams to improve customer experience
Meet performance targets and service quality standards

Requirements:
Bachelor’s degree in any discipline (preferred)
Proven experience in customer service or a related field is an advantage
Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Ability to multitask and work in a fast-paced setting
Basic computer knowledge (MS Office, CRM tools, etc.)
Positive attitude and customer-first approach

Compensation & Benefits
PF & ESIC benefits
Food allowance
Birthday gift from company
Birthday half-day leave
Friendly work environment
Growth chance

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Care Executive Surat
🏢 Jay Air Systems
📍 Surat