Company Overview

Proof-of-Skill is transforming the job market by emphasizing skill-based evaluations. By

offering verifiable proof of candidates' skills through expert-reviewed assignments, it aims tomake hiring productive and inclusive. The company operates with a small team, headquartered in

Mumbai, in the Technology, Information, and Internet industry, however the role is remote.

Learn more at (link removed).

Job Overview

We are seeking a Customer Success Executive for a full time role at Proof-of-Skill. This is a

remote role. You will be responsible for ensuring customers (companies using Proof-of-Skill for

hiring) have a smooth onboarding experience, get maximum value from the platform, and stay

engaged long-term.

Qualifications and Skills
Robust communication skills (spoken and written) to build relationships with customers
Empathy and patience to understand customer needs and resolve concerns
Ability to explain product features clearly and guide customers through workflows
Basic understanding of startups and hiring ecosystem




Comfort with tools like Google Sheets, CRM, and ticketing/support tools
Ability to track and follow up on multiple customer accounts simultaneously
Self-driven with high ownership in a remote setup
Willingness to learn, adapt, and improve processes based on feedback

Roles and Responsibilities
Onboard new customers and guide them through the Proof-of-Skill platform
Act as the primary point of contact for assigned customer accounts
Ensure customers are getting value from the product and address any issues

proactively
Collect feedback from customers and share insights with the product and founding

team
Track customer health metrics (usage, satisfaction, renewals)
Handle support queries and escalate technical issues to the relevant team
Identify upsell and expansion opportunities within existing accounts
Work closely with the BD and product teams to improve the overall customer

experience

📌 Customer Success Executive Mumbai
🏢 Proof-of-Skill
📍 Mumbai