Job Summary:

We are looking for dynamic and customer-focused candidates for an International Voice Process role. The executive will handle inbound and/or outbound calls with international customers, resolve queries, and deliver excellent customer service while meeting performance targets.

Key Responsibilities:
Handle inbound and outbound calls with international clients/customers
Provide accurate information about products, services, or processes
Resolve customer queries, complaints, and issues effectively
Maintain high levels of customer satisfaction and professionalism
Document call details and update records in CRM systems
Follow company guidelines and quality standards
Meet KPIs such as call handling time, resolution rate, and customer satisfaction scores

Required Skills:
Excellent verbal communication skills in English (mandatory)
Neutral or clear accent with valuable pronunciation
Robust listening and problem-solving skills




Ability to handle different customer scenarios professionally
Basic computer knowledge and typing skills
Willingness to work in night shifts (US/UK/AU process)

Qualification:
12th Pass / Diploma / Any Degree
Experienced candidates can apply

Experience:
1–3 years in BPO / Customer Support / Call Center roles
Experience in international voice process is an advantage

Salary:
₹18,000 – ₹35,000 per month (depending on experience & communication skills)
Incentives and shift allowances

Working Hours:
Rotational shifts / Night shifts (based on international time zones)
5 days a week with rotational week-offs

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:
Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Process Associate Coimbatore
🏢 sarajobs
📍 Coimbatore