Roles & responsibilities:

· Ensure quality lead generation through various sources by maximizing territory coverage and managing referrals.

· Ensure proper customer handling in Walk-in and hyperlocal leads.

· Ensure walk through process as per Arena/Nexa norms.

· Ensure 100% DPI process in all para meters.

· Ensure transparency in dealing and communicating with customer.

· Have knowledge of various products, schemes & finance as well as of Competition

· Ensure salestrac is opened for all enquiries and information is captured and proper follow-up.

· Probe and understand customer needs.

· Try to attract bulk deals and long-term customers so, as to promote institutional sales.

· Give proper demo and test drive of the car to the customer

· Ensure Home visit of each enquiry within 24 hrs max.

· Exceed Targets for Car sales, MGA/GNA per vehicle, MI, EW, Exchange, Finance & CDI.

· Participate in events and promotional activities to generate enquiries

· Daily enquiry follow-ups and updating in the salestrac as well as in DMS.

· Ensure customer dockets is opened during booking





· Building relationship with banks and financers

· Serve as single point of contact till first service

· Ensure quality delivery process asper Arena/Nexa norms.

· Explain CDI ratings & its importance to the customer at the time of delivery

· Ensure all the documents such as Invoice, Insurance, EW, RTO, special scheme gifts to be handed over to customer within the timeframe

· Should collect all the scheme related documents for ISL/RMK/Exchange Claims before delivery of vehicle

· Ensure zero complaints (Pre and Post) and if any complaints rises is to be resolved within 24 hrs.

· Ensure active participation in whatsapp group.

· Ensure smooth relationship with sales support team.

· Ensure proper filling of customer’s documents in customer booking files.

· Any other work as assigned by the superior or management.

Pay: ₹14,000.00 - ₹22,000.00 per month

Perks:

- Paid time off
- Provident Fund

Work Location: In person

📌 Car Sales Executive (India)
🏢 SKY AUTOMOBILES
📍 India