Job Description – Email Support Executive

Job Title: Email Support Executive
Location: Bengaluru
Experience: Minimum 1 Year (Mandatory)
Employment Type: Full time

Job Summary

We are looking for a dedicated and customer-focused Email Support Executive with at least 1 year of experience in email support or customer service. The ideal candidate should have excellent written communication skills, solid problem-solving abilities, and experience handling customer queries through email while maintaining high service quality.

Key Responsibilities
Respond to customer queries via email in a timely and skilled manner.
Resolve customer issues by providing accurate information and appropriate solutions.
Handle customer complaints effectively and ensure complete resolution.
Escalate complex issues to the relevant departments when required.
Maintain detailed records of customer interactions in CRM or ticketing systems.
Ensure adherence to quality standards, SLAs, and company policies.
Meet daily productivity and quality targets.
Maintain confidentiality of customer and company information.

Required Skills
Excellent written English communication skills.




Minimum 1 year of experience in Email Support, Customer Support, or Technical Support.
Strong analytical and problem-solving skills.
Good typing speed and computer proficiency.
Experience using CRM or ticketing tools is preferred.
Ability to work in a fast-paced environment and manage multiple tasks.

Eligibility
Any Graduate.
Minimum 1 year of relevant experience in email support/customer support.
Good knowledge of MS Office and email handling.
Willingness to work from the office and in rotational shifts, if required.

Preferred Qualifications
Experience in international email support will be an added advantage.
Customer-first approach with excellent interpersonal skills.

Salary & Advantages
Market-competitive salary based on experience.
Performance-based incentives.
Career growth opportunities.
Professional training and development.
Health insurance and other company benefits as per company policy.

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:
Health insurance
Provident Fund

Work Location: In person

📌 Email Support Executive Bengaluru
🏢 Foiwe Info Global Solutions
📍 Bengaluru