Job Description

The role

You own the business side of enterprise accounts in APAC: strategy, growth and the executive relationship. A dedicated Digital Project Manager runs operational delivery with you, in a true duo. Your job is to be the trusted advisor sponsors call first.

You manage a portfolio of 10 to 25 enterprise accounts in a genuinely high-touch model: recurring senior-level touchpoints per account, direct relationships with Directors and C-levels, and full ownership of the commercial cycle from qualification to closing.

What you will do

Relationships and sponsorship
Build and maintain trust with senior client stakeholders over months, with a proactive cadence per account: you re-engage silent sponsors instead of waiting for the renewal.
Map each account's governance (sponsor, project teams, regional stakeholders, IT, HR) and open doors when contacts change or go quiet.




Lead Steering Committees and business reviews with executive stakeholders.

Commercial ownership
Own renewals end to end: anticipate dates months ahead, build the business case, negotiate terms and close.
Identify and qualify upsell and cross-sell prospects with a structured methodology, then run the full cycle in autonomy.
Turn project data into outcome narratives aligned with each client's business stakes: ROI, adoption, impact.

Execution with your DPM
Review and prioritize your portfolio by value, risk and renewal proximity, and arbitrate your agenda accordingly.
Detect churn signals early (usage drops, sponsor silence, stakeholder turnover) and drive the action plan.
Keep a proactive two-way sync with your Digital Project Manager so delivery serves each client's business goals.nce

📌 Customer Account Manager Apac F/m Mumbai (India)
🏢 Sociabble
📍 India