We are seeking a customer-focused Customer Service Representative to provide excellent support during the night shift. The role involves assisting customers, resolving queries, and ensuring a seamless customer experience through phone, email, and chat.

Key Responsibilities
Respond to customer inquiries via phone, email, and chat.
Resolve customer concerns and provide timely solutions.
Maintain accurate records of customer interactions.
Escalate complex issues to the appropriate team.
Deliver excellent customer service while meeting quality standards.

Requirements
Bachelor's degree preferred.
0–2 years of customer service or BPO experience (freshers with excellent communication skills may apply).
Solid verbal and written communication skills.
Basic computer knowledge and familiarity with MS Office.
Willingness to work night shifts.

Job Type: Full time
Shift: Night Shift
Location: Triangular Park,Gariahat,Kolkata

Pay: Up to ₹20,000.00 per month

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Service Representative Kolkata
🏢 Shaant Infosystems
📍 Kolkata