Team Leadership: Manage, train, and mentor service staff, including customer service representatives and technicians.
Operational Oversight: Direct daily service tasks, monitor the progress of ongoing projects, and ensure all services meet established quality standards.
Customer Relationship Management: Act as the primary point of escalation for complex customer issues, resolve complaints professionally, and gather feedback to improve service quality.
Strategic Planning: Develop and implement service policies, procedures, and long-term strategies for service delivery and customer retention.
Performance Tracking: Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT).
Financial Management: Oversee the department's budget, manage costs, and coordinate with finance for necessary expenditures.
Resource Coordination: Maintain relationships with vendors for repairs or replacements and manage the inventory of spare parts or service materials

Pay: ₹13,000.00 - ₹18,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Service In Charge Changanācheri
🏢 ROYAL BAJAJ
📍 Changanācheri