Handle inbound and outbound customer calls professionally.
Resolve customer queries, complaints, and service requests within the defined timelines.
Communicate effectively with customers in English, Hindi, and the assigned South Indian language.
Coordinate with Sales, Operations, Logistics, and other internal teams for timely issue resolution.
Maintain accurate records of customer interactions in CRM or internal systems.
Follow up with customers to ensure complete resolution and customer satisfaction.
Escalate unresolved issues to the concerned department whenever required.
Provide accurate information regarding products, services, orders, and deliveries.
Prepare daily and weekly customer support reports.
Maintain a high level of professionalism and customer satisfaction.