The Customer Relationship Executive (CRE) is responsible for providing excellent customer service, managing customer inquiries, maintaining customer records, and ensuring a positive customer experience at the showroom.
Key Responsibilities
Welcome and assist customers visiting the showroom.
Handle customer inquiries, complaints, and feedback professionally.
Maintain customer database and update records regularly.
Make follow-up calls to customers regarding purchases, schemes, events, and offers.
Coordinate with the sales team to ensure smooth customer service.
Schedule appointments and manage customer visits.
Support customer engagement activities and promotional campaigns.
Maintain confidentiality of customer information.
Prepare daily and monthly customer service reports.
Required Skills
Valuable communication and interpersonal skills.
Customer-focused attitude.
Basic computer knowledge (MS Office, Email, Excel).
Ability to handle customer concerns professionally.
Solid organizational and follow-up skills.