Job Description
Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
Meet call handling quotas and individual and team sales targets
Gather and analyse client data to identify possible products or services to recommend to management
Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary




Follow communication protocols, rules, and policies
Respond to customer inquiries and resolve complaints in a timely, qualified manner.
Guide customers through troubleshooting, product usage, or company policies.
Process orders, refunds, returns, and account updates.
Document interactions, feedback, and technical issues in internal CRM systems.
Escalate complex or unresolved issues to the appropriate internal teams

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Representative Surat
🏢 Jalaqua international
📍 Surat