Mothimahal Residency is seeking a agile and experienced Operations Manager to oversee the daily operations of the hotel. The ideal candidate will ensure smooth functioning across all departments, maintain high service standards, and enhance guest satisfaction while driving profitability.
Key Responsibilities:
Oversee day-to-day hotel operations including Front Office, Housekeeping, F&B;, and Maintenance
Ensure exceptional guest service and handle guest feedback or complaints professionally
Monitor staff performance, training, and departmental coordination
Maintain quality standards, hygiene, and safety compliance
Control operational costs and improve efficiency
Coordinate with management for business development and revenue growth strategies
Ensure proper implementation of hotel policies and procedures
Requirements:
Minimum 3–5 years of experience in hotel operations management
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Knowledge of hotel management systems and operational procedures
Ability to work under pressure and handle multiple departments