Job Information

- Industry IT Services
- Salary NA
- Date Opened 07/15/2026
- Job Type Technical Support
- Work Experience 0-1 years
- City Airoli, Navi Mumbai
- State/Province Maharashtra
- Country India
- Zip/Postal Code 400080

Job Description

What we want:

We are seeking a proactive and detail-oriented Client Servicing Specialist to join our team. This role involves providing top-notch technical support for our products and services, including Web-Email Hosting, Domain Name Registrations, and more.

Who we are:

Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) & Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies.

About ConnectReseller:

ConnectReseller is an ICANN Accredited Domain Name Registrar, dedicated to providing top-notch domain registration and management services to businesses worldwide. With a focus on exceptional customer service and cutting-edge technology, we empower our clients to establish a solid online presence.

What you will do:

- Serve as the first point of contact for technical queries and issues from clients

- Troubleshoot and resolve issues related to domain registration, transfers, and renewals.





- Provide support and guidance on DNS configuration, zone record management (A, CNAME, MX, TXT, etc.), and domain propagation issues.

- Assist clients with TLD-specific requirements, restrictions, and policies.

- Coordinate with internal technical teams to escalate and resolve complex issues.

- Maintain accurate records of client interactions and issue resolutions using the ticketing system.

- Educate and guide clients on platform features and best practices.

- Stay updated with the latest trends and changes in the domain and DNS ecosystem.

Requirements

- Strong problem-solving and troubleshooting abilities

- Ability to explain technical concepts clearly to non-technical users

- Basic understanding of networking concepts (DNS, IP, HTTP/S, APIs) is a plus

- Excellent verbal and written communication skills

- Strong interpersonal and customer service orientation

- Ability to manage multiple requests in a fast-paced environment

- Familiarity with CRM tools (e.g., HubSpot, Zoho) and ticketing systems is an advantage

- Eagerness to learn and grow in a client-facing technical role

Benefits

- No dress codes

- Flexible working hours

- 5 days working

- 24 Annual Leaves

- International Presence

- Celebrations

- Team outings

📌 Client Servicing Specialist - ConnectReseller (India)
🏢 Vertoz
📍 India