As a SharePoint Support Specialist for the pharmaceutical industry, you will ensure the operational stability of SharePoint-based collaboration and document management solutions. Your focus will be on incident management, platform troubleshooting, and maintaining high availability for Life Sciences clients.
Key Responsibilities
Provide support for SharePoint Online and on-premises settings, ensuring high availability.
Manage incidents, service requests, and changes using ServiceNow, following ITIL best practices.
Monitor SharePoint health using Dynatrace and BigPanda, proactively identifying issues.
Troubleshoot site access issues, workflow failures, and document library problems.
Collaborate with SharePoint administrators to escalate complex issues and coordinate fixes.
Document known issues, troubleshooting procedures, and user guides in Confluence.
Track support tickets in JIRA, ensuring SLA compliance and timely resolution.
Perform routine maintenance and basic automation using shell scripts and PowerShell.
Coordinate with Microsoft 365 and Azure teams for cloud-related issues.
Provide user support and assist with basic SharePoint queries.
Skill Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field.
2+ years of experience in SharePoint support or IT operations.
Solid understanding of ITSM processes (ITIL certified preferred) and experience with ServiceNow.
Proficiency with Dynatrace, BigPanda, or similar monitoring tools.
Experience with JIRA for ticket management and Confluence for documentation.
Basic shell scripting and PowerShell skills for automation.
Foundational knowledge of AWS and Azure cloud platforms (Azure preferred).
Basic understanding of SharePoint administration and workflows is a plus.
Excellent problem-solving, analytical, and communication skills.
Exposure to GenAI technologies and Gemini for AI-assisted operations and automation is a plus.
Other Requirements
1.Microsoft Certified Solutions Developer (MCSD) certification is preferred but not mandatory.
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