Jindal Biotech Private Limited is a privately held company started way back in 2011 with a vision to provide highly safe and enhanced quality products. We are engaged in medical and surgical manufacturing and supplies of superior varieties of safety products like Medical Cotton, Dressings, Bandages, Surgical Tapes, Personal Protection Wear such as Gowns, Masks, Drapes, Coveralls, Shoe Covers etc.
Our manufacturing plant is under name of “Imperial Medcare” and is CE and ISO 13485 certified, and having MDR-5 manufacturing license. Products are manufactured and packed in a controlled setting, which has been designed as per class 9 specifications.
We also own a B2B supply platform WHAYN.com
Job Description
Roles & Responsibilities:
Manage large number of incoming & outgoing calls
Identify and assess the customer needs to achieve customer satisfaction
Take orders from the customer over the calls
Communicate and coordinate with other colleagues as and when necessary
Acknowledge and resolve customer complaints within time limits, take follow ups
Build sustainable relationships with customers through open and interactive communication
Manage and update company database and customer relationship management systems (CRM)
Qualifications
Desired Qualifications:
Excellent communication & presentation skills
Valuable listening & problem-solving skills
Positive interpersonal & multi-tasking skills
Familiar with CRM system & practices
Ability to handle pressure and meet deadlines
Any graduate/diploma with good knowledge of Word, Excel, Emails.
Preference will be given to candidates with prior experience in customer support and from Indore
Additional Information
Working Conditions:
6 days in a week
Timing - 9:30 am to 6:30 pm(Office Timings)
No travelling will be there