Job Responsibilities:
Answer customer calls, emails, and support tickets in a professional manner.
Provide initial L1 technical support for software applications developed in ASP.NET.
Understand customer-reported issues and provide basic troubleshooting support.
Log, track, and update support tickets in the ticketing/helpdesk system.
Escalate unresolved or complex issues to senior technical teams or developers.
Follow up with customers regarding issue status and resolution updates.
Assist users with software navigation, usage, and basic system configurations.
Coordinate with internal teams to ensure timely issue resolution.
Maintain proper documentation of support activities and recurring issues.
Support software testing and verification after issue fixes when required.
Ensure adherence to company support processes and service standards.

Required Skills & Qualifications
Bachelor’s degree or diploma in Computer Science, Information Technology, or related field.




Basic knowledge of ASP.NET applications and web-based software systems.
Familiarity with Microsoft SQL Server and basic database queries.
Good understanding of Windows operating systems and networking basics.
Solid verbal and written communication skills.
Valuable problem-solving and analytical abilities.
Ability to handle customer calls professionally and patiently.
Willingness to learn and work in a fast-paced setting.
Freshers with relevant technical knowledge may also apply.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:
Health insurance
Paid sick time
Provident Fund

Application Question(s):
What is your current Salary?
What is your Expected Salary?
If selected, in how many days will you be able to join us?

Experience:
ASP.NET: 1 year (Required)
MSSQL: 1 year (Required)

Work Location: In person

📌 Junior Software Technical Support Engineer Asp Net Kochi
🏢 CINQUE Technologies
📍 Kochi