The Assistant Housekeeping Manager supports the Housekeeping Manager in ensuring the cleanliness, maintenance, and presentation of all guest rooms, public areas, and back-of-house areas. The role involves supervising housekeeping staff, maintaining quality standards, and ensuring excellent guest satisfaction.
Key Responsibilities
Assist in managing the daily housekeeping operations.
Supervise room attendants, public area attendants, and laundry staff.
Conduct regular inspections of guest rooms and public areas.
Ensure cleanliness standards are maintained as per hotel/resort policies.
Prepare staff duty rosters and allocate work assignments.
Monitor housekeeping supplies, linen, and guest amenities.
Handle guest requests and resolve housekeeping-related complaints promptly.
Train and guide housekeeping team members on SOPs and service standards.
Coordinate with Front Office and Maintenance departments for room readiness and repairs.
Ensure compliance with health, safety, and hygiene standards.
Maintain housekeeping records, inventories, and reports.
Assist in recruitment,
performance evaluation, and disciplinary actions of staff.
Qualifications & Requirements
Diploma/Degree in Hotel Management or Hospitality Management.
3–5 years of housekeeping experience, with at least 1–2 years in a supervisory role.
Solid leadership and team management skills.
Positive communication and interpersonal abilities.
Knowledge of housekeeping chemicals, equipment, and cleaning procedures.
Proficiency in MS Office and hotel management systems is preferred.
Key Competencies
Leadership & Team Management
Attention to Detail
Guest Service Orientation
Problem Solving
Time Management
Communication Skills
Inventory Control
Quality Assurance
Working Conditions
Versatile shifts, including weekends and holidays.
Ability to stand and walk for extended periods.
May be required to assist during peak occupancy periods.